https://www.avient.com/sites/default/files/2020-10/neu-quality-commitment.pdf
In the event of a conflict between this Quality
Commitment and any mutually agreed specifications or quality agreement that is executed by NEU,
the mutually agreed specifications or signed quality document shall control.
1.0 PRODUCT DESCRIPTION
Thermoplastic material in pellet form.
2.0 TEST METHODS
NEU test methods are modeled after ASTM testing standards, where applicable.
3.0 OPERATIONAL DEFINTIONS
3.1 Lot (Batch): Material manufactured at one time.
3.2 Blend: No more than three lots of a specific raw material, combined together to form a
homogeneous mixture.
3.2.1 Full lot tractability of non-proprietary formulations will be reflected on the COC
3.3 Certification: “Certificate of Conformance” or “Certificate of Analysis” based material
requirements
3.4 Certificate of Analysis: Document containing information that the product conforms to
the established Product Specifications.
3.5 Certificate of Conformance: Document containing confirmation that the product
conforms to the defined formulation.
3.6 Finished Product Form: Finished product shape (Cylindrical, Spherical)
3.7 Product Specification: the product specifications that are contained in a written
document signed by NEU, or if such document does not exist, the Certificate of Analysis
or Certificate of Conformance issued by NEU.
4.0 PACKAGING
4.1 Standard product packaging options include:
4.1.1 Drum
4.1.2 Gaylord
4.1.3 Pail
4.1.4 Individual bag in box
Approved
Plant/Local : Reference Document
Document #: DOC-10815 Revision: 3
Document
Owners:
Dean Clark Effective Date: Oct 29, 2020
Title: NEU Quality Commitment
Page 2 of 4
Only the electronic version of this document in ETQ is the controlled version of the document.
Upon notification from the NEU supplier, NEU will notify the Customer of
the effect on the manufacture of the compound(s) (such as raw material
availability, vendor name changes, vendor manufacturing location, and vendor
nomenclature).
9.0 CUSTOMER FEEDBACK
9.1 NEU will use commercially reasonable efforts to (i) acknowledge receipt of Customer
complaints within one business day; (ii) conduct an investigation and communicate a
resolution to Customer within 30 days after receipt of the complaint.
In the event that
the NEU determines that it is the root cause of the Customer complaint, a corrective
action will be issued, and preventive actions will be developed to address the root
cause.
10.0 MANAGEMENT OF SUPPLIERS
10.1 NEU will maintain and ensure oversight and monitoring of applicable suppliers in
accordance with the requirements of ISO 13485 Quality Management System.
11.0 TRACABILITY, RECORDS & RETENTION
11.1 NEU is responsible for establishing and maintaining controlled documentation of
product and raw material component traceability during all stages of production and
shipment.
11.2 An electronic record of the manufacturing conditions and raw materials (vendor ID and
lot number) used to manufacture each batch is retained and preserved for a period of at
least 7 years from the manufacture date or as specified by applicable Regulatory
Requirements.
11.3 An electronic record of the Customer purchase order and NEU sales order confirmation
will be retained and for a period of at least 7 years from order acceptance date.
11.4 A representative sample of the product manufactured will be retained for a period of at
least 1 year from manufacture date.
12.0 EXPIRATION
12.1 NEU’s obligations contained in this Quality Commitment will automatically expire if the
Customer does not purchase product from NEU for a period of one year.
https://www.avient.com/products/long-fiber-technology/benefits-long-fiber-reinforced-thermoplastic-composites
When deploying long fiber composites as a substitute for other materials, one needs to look beyond material cost alone.
This can include technologies such as enhanced UV performance and heat stabilization.
No longer do you need to compromise and receive only black parts to obtain structural performance.
