https://www.avient.com/sites/default/files/2024-03/QF-02 QMS Global Standard Response.PDF
We thank you for your understanding, and we look forward to serving your needs.
3
Table of contents
A Message from our Global Quality
Manager ...............................................................2
Avient Corporation: Overview ............................4
Avient Policy for Customer Audits ......................5
Management Responsibility ...............................6
Product Liability Insurance .............................6
Ethics - Code of Conduct.................................6
Modern Slavery Statement .............................6
Conflict Mineral Policy ....................................6
Technical Data Sheets.....................................6
Safety Data Sheets..........................................6
Regulatory Requests and Certificates
(FDA certificate, Absence declaration,
REACH, SDS) ........................................6
Safety Performance ........................................6
Environmental Performance...........................6
Energy Management ......................................6
Business Continuation Plan.............................6
Preventive - Predictive Maintenance..............6
Financial Report..............................................6
Quality Management..........................................7
3rd Party Certification ......................................7
Complaint Handling ........................................7
Continuous Improvement ...............................7
Traceability .....................................................7
Record Retention............................................7
IT Security.........................................................8
Firewall .........................................................8
Critical Data ..................................................8
IT Disaster Recovery .....................................8
IT Systems of Use Policy ...............................8
Annex 1 - Special dispositions related to ISO
13485 certification for Mevopur .......................9
Change control .............................................9
Validation .....................................................9
Control of documents and records ...............9
Supplier approval and supplier evaluation ...9
Traceability ...................................................9
Material management ..................................9
Release of finished products.........................9
Control of Non-conforming products,
complaints handling, recall and CAPA..........9
Annex 2 – special dispositions related to ISO
22000 certification............................................10
Change..........................................................10
HACCP ..........................................................10
Control of documents and records ...............10
Material management ..................................10
Supplier approval and supplier evaluation ...10
Traceability ...................................................10
Release of finished products.........................10
Control of Non-conforming products,
complaints handling, recall and CAPA..........10
4
Avient Corporation: Overview
The Avient website is your home base for information about the company:
https://www.avient.com/
To find our facility locations:
https://www.avient.com/contact/global-directory-and-contacts
For more information about our management systems certifications, including ISO, go to:
https://www.avient.com/company/sustainability/environmental/global-iso-certificate-library
Avient Governance (corporate policies and the Avient Code of Conduct):
https://www.avient.com/investors/governance
Financial reports:
https://www.avient.com/investors
Avient Sustainability Report:
https://www.avient.com/company/sustainability
https://www.avient.com/
https://www.avient.com/contact/global-directory-and-contacts
https://www.avient.com/company/sustainability/environmental/global-iso-certificate-library
https://www.avient.com/investors/governance
https://www.avient.com/investors
https://www.avient.com/company/sustainability
5
Avient Policy for Customer Audits
Avient may permit audits of facilities, subject to:
Advanced notice and an audit agenda provided at least thirty (30) days in
advance or as agreed by the Avient location to be audited for a routine audit
Audits are at the discretion of Avient and may be limited in content/scope.
6
Management Responsibility
The following information describes minimum requirements in place at all ISO 9001 certified manufacturing
facilities identified at https://www.avient.com/company/sustainability/environmental/global-iso-certificate-library
Some additional certified management systems are described in the annex to this document.
https://www.avient.com/sites/default/files/2023-10/Complet LFT Wheelchair Caster Wheels - case study snapshot.pdf
WHEELCHAIR OEM
C A S T E R W H E E L
• Composite to replace a traditional aluminum caster
• Lightweight, strong material that can withstand the rigor of
daily use
• Corrosion-resistant solution to reduce cost and frequency
of maintenance
• Formulated two materials that chemically
bond seamlessly to minimize slip
• Reduced weight by 33% (280g), supporting
improved user maneuverability
• Offered an injection-moldable alternative to
metal that led to a more functional design
and reduced vibration
Complēt™ Long Carbon Fiber Nylon 6/6 and
TPU Formulations
KEY REQUIREMENTS
WHY AVIENT?
https://www.avient.com/sites/default/files/2020-10/avient-design-impact-protection-project.pdf
Avient Corporation 3
Simplified Drop Test
• 65g steel ball
• Dropped from 305mm
• Onto 3.175mm thickness flat
samples
Materials Tested
• Standard TPE 30 Shore A
• TPU alloy 60 Shore A
• Damping TPE 32 Shore A
VDT reduces
bounce
Avient Corporation 4
SIMULATION & CALIBRATION
E N 1 6 2 1 - 1 L E V E L 2
Image courtesy of Airobag TV
https://www.youtube.com/c/AirobagTV/videos
Simulation of Impact
A weight dropped onto protective element in
contact with rigid substrate
https://www.youtube.com/c/AirobagTV/videos
Avient Corporation 5
SIMULATION & CALIBRATION
E N 1 6 2 1 - 1 L E V E L 2
REFINING THE DESIGN
D E S I G N A N D M A T E R I A L C O M B I N A T I O N
Avient Corporation 6
• A number of different shapes and
designs are created and simulated to
determine which one works best
• Refining to meet EN standard
• VDT TPEs can help reach compliance
with EN1621-1 level 2 and EN1621-2
level 1
• Optimum protection can be achieved
by combining industrial design and
engineering
Avient Corporation 7
VALIDATION
P R O T O T Y P I N G W I T H 3 D P R I N T I N G
3D Printing Validation
-15% -10% -5% 0% 5% 10%
Density
Tensile Strength //
Tear resistance //
Rebound resilience 2mm
3D Printed VDT vs Injection Molded
VDT can be 3D printed for concept evaluation early in the design process
SUMMARY
Avient Corporation 8
• Enabled a new, compact design with a
customized VDT TPE formulation
• Improved user comfort and functionality
• Fulfilled EN standards
• Reduced number of prototyping tools
required
• Reduced time spent in product development
by 40 percent, enabling faster
commercialization of product
https://www.avient.com/sites/default/files/2024-06/Cesa Flame Retardant Product Selection Guide %281%29.pdf
POLYMER PRODUCT NAME PROPERTY PERFORMANCE TYPE DOSAGE/LDR
MATERIAL
CODE
ABS FRABS92991 UL 94 Halogen 35% CC10292991WE
ABS FRABS52399 UL 94 Halogen 5–14% CC10252399WE
HDPE Cesa Flam MB 5101AH UL 94 Halogen 7–16% PEAN698479
Nylon Cesa Flam MB 5728H UL 94 Halogen 8–14% ABA0698450
Nylon Cesa Flam MB 5731NH UL 94 Non-halogen 8–20% ABAN698410
PC Cesa Flam NCA0820018NH UL 94 Non-halogen 2–4% NCA0820018
PC NCAN-Z0N-FN FLMRET 698419 UL 94 Non-halogen 3–8% NCAN698419
PE FRPE94802 ASTM E84 Non-halogen 100% CC103094802F
PE FRPE41011 UL 94 Halogen 20–30% CC1034101160
PET Cesa Flam MB 5525NH UL 1441, UL 94 Non-halogen 6–8% NEAN698534
PET FRPET65462 UL 94 Non-halogen 5–12% CC103265462F
PET/ PBT Cesa Flam MB 5532NH NFPA 701 Non-halogen 4–6% NBAN698451
PP Cesa Flam MB 5201H UL 94 Halogen 6–30% PPAN698410
PP Cesa Flam MB CT-1629NH Cal TB 133, UL 94 Film, NFPA 701 Non-halogen 6–8% PPAN698428
PP FRPP365370 UL 94 Non-halogen 10–20% CC103653702F
PP Copolymer FRPP37654 UL 94 5VA Halogen 100% CC10337654WE
PP Copolymer FRPP53484 UL 94 Halogen 10% CC1035348460
PS FRPS62722 ASTM E84 Halogen 2–4% CC10262722WE
PS/HIPS Cesa Flam SLA0820014H UL 94 Halogen 4–8% SLA0820014H
TPU Cesa Flam 98461NH UL 94 Non-halogen 6–14% RUA0698461
F-SERIES FLAME RETARDANT ADDITIVES
HDPE/PE F-Series UL 94 Non-halogen 10–25% PEA0820024
PE F-Series UL 2335, FM 4998 Non-halogen 10–25% PEA0820069
https://www.avient.com/sites/default/files/resources/Investor%2520Day%2520-%2520May%25202012%2520-%2520Welcome%2520and%2520Introduction.pdf
Newlin
Page 6
Today’s Objectives
• Clear understanding of our mix
improvement strategy
• Instill confidence in PolyOne as a
growth companygrowth company
• Provide exposure and build relationships
with our exceptional management team
Unveiling of 2015 Performance Targets
Page 7
• Geon and M.A.
Hanna
consolidate
• Cultures clash –
commodity wins
• Dependent on
income derived from
commodity joint
ventures
The First 6 Years
• Globally organized along
three strategic platforms
• Non-core equity
investment dispositions
• Talent upgrades, discipline
instilled throughout
organization
• New CEO hired to
transform POL into
specialty business
�18 of 20 officers new
• Implemented four
pillar strategy
• Nearly 50% of
The Second 6 Years
History of PolyOne – A Transformation
• Focused on increasing
volume, not profits
• Heavily tied to cyclical
markets
2000 2006 2012
The FormationThe Formation
The TransformationThe Transformation
The New PolyOneThe New PolyOne
organization
• Demonstrated ability
to deliver
• Nearly 50% of
business operating
income derived from
Specialty Platform*
• Specialty assets
acquired
*Pro forma for ColorMatrix acquisition
Page 8
30%
50%
70%
90%
$10
$12
$14
$16
$18
PolyOnePolyOne
Stock Price
S&P 500 (relative performance)
Strategy and Execution Drive Results
| | | |
-50%
-30%
-10%
10%
30%
$0
$2
$4
$6
$8
$10
2006 2007 2008 2009 2010 2011 2012
Page 9
Four Pillar Strategy
The World’s Premier Provider of Specialized
Polymer Materials, Services & Solutions
Page 10
60%
80%
100%
%
o
f
O
p
e
ra
ti
n
g
I
n
co
m
e
*
Old
PolyOne
Transformation
2012
Target
“What We Said”
Mix Shift Highlights Specialty Transformation
Ahead of Schedule
*Operating Income excludes Corporate Charges
** Pro Forma for the acquisition of ColorMatrix and divestiture of SunBelt
2%
34%
42%
50% >50%
0%
20%
40%
2005 2008 2011 2011** 2012
%
o
f
O
p
e
ra
ti
n
g
I
n
co
m
e
*
JV's PP&S Distribution Specialty
Specialty OI $5M $46M $89M $117M “What We Said”
Page 11
2007 2012 Target 2011
“Where we were” “What we said” “Where we are”
1) Operating Income %
Specialty 3.2% 10% - 12% 8.9%
PP&S 6.1% 8% - 10% 7.2%
Pro forma ColorMatrix
Proof of Performance
Distribution 3.0% 4% - 5% 5.6%
2) Specialty Platform
sss% of Operating Income
20% >50% 50%
3) Specialty Vitality
Index
21% 35% - 40% 49%
4) ROIC* (pre-tax) 11% >15% 16%
5) Sales outside the US 37% >40% 40%
*ROIC is defined as TTM adjusted OI divided by the sum of average debt and equity over a 5 quarter period
Page 12
2011
Pro forma ColorMatrix
2015 Target
“Where we are” “Where we expect to be”
1) Operating Income %
Specialty 8.9%
PP&S 7.2%
12 – 16%
9 – 12%
Elevating our Expectations and Yours
PP&S 7.2%
Distribution 5.6%
2) Specialty Platform
% of Operating Income
50%
3) ROIC* (after-tax) 10%
4) Adjusted Annual
EPS Growth
3 yr CAGR = 71%
9 – 12%
6 – 7.5%
65 – 75%
15%
Double Digit Expansion
*ROIC is defined as TTM adjusted OI divided by the sum of average debt and equity over a 5 quarter period
Page 13
• Four pillar strategy, coupled with our ability to
execute is driving results
• Strong leadership team driving growth & executing
• Innovation and services provide differentiation and
How do we get there?
https://www.avient.com/sites/default/files/2024-02/Santa Clara_ISO22000.pdf
Müller, CEO SQS
6
6
6
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_
2
/ J
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2
0
19
/ V
er
si
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n
2
.0
Swiss Association for Quality
and Management Systems (SQS)
Bernstrasse 103, 3052 Zollikofen, Switzerland
A.
https://www.avient.com/sites/default/files/2020-09/stan-tone-pep-et-product-bulletin.pdf
% Pigment Specific Gravity Color Index Lightfastness
WHITE
10PEP03 Titanium Dioxide, Rutile 60 2.06 PW-6 I/O
YELLOW
12PEP01 Diarylide AAOT GS 20 1.24 PY-14 I
12PEP03 Diarylide HR RS 25 1.23 PY-83 I/O (Mass)
13PEP02 Isoindolinone RS 25 1.31 PY-110 I/O
13PEP03 Benzimidazolone GS 25 1.25 PY-151 I/O (Mass)
81PEP01 Iron Oxide 60 2.07 PY-42 I/O
ORANGE
15PEP03 Benzimidazolone RS 25 1.27 PO-36 I/O
RED
23PEP04 Quinacridone BS 25 1.24 PV-19 I/O
23PEP06 Specialty Naphthol BS 25 1.23 PR-170 I/O (Mass) C
25PEP01 Red 2B, Ca Salt BS 17 1.26 PR-48:2 I/O (Mass)
28PEP01 Red 2B, Ba Salt YS 25 1.32 PR48:1 I/O (Mass)
82PEP01 Iron Oxide, Light YS 27 1.5 PR-101 I/O
82PEP02 Iron Oxide, Light BS 60 2.2 PR-101 I/O
82PEP04 Iron Oxide, Light VYS 60 2.2 PR-101 I/O
82PEP05 Iron Oxide, Dark VBS 60 2.21 PR-101 I/O
BLUE
40PEP01 Phthalocyanine GS 25 1.27 PB-15:3 I/O
40PEP05 Phthalocyanine RS 25 1.27 PB-15 I/O
42PEP02 Ultramarine 35 1.44 PB-29 I/O
49PEP01 Cobalt 31 1.54 PB-28 I/O
GREEN
50PEP01 Phthalocyanine BS 16 1.28 PG-7 I/O
50PEP03 Phthalocyanine YS 16 1.28 PG-7 I/O
59PEP02 Chromium Oxide 70 2.6 PG-17 I/O
VIOLET/MAGENTA
24PEP03 Quinacridone Violet 20 1.24 PV-19 I/O
24PEP04 Ultramarine Violet 50 1.69 PV-15 I/O
24PEP05 Quinacridone Magenta 20 1.24 PR-122 I/O
24PEP06 Benzimidazolone 20 1.23 PV-32 I/O
24PEP07 Carbazole Violet 13 1.22 PV-23 I/O
BROWN/TAN
83PEP01 Iron Oxide, Light 34 1.6 PBr-6 I/O
83PEP02 Iron Oxide, Dark 29 1.51 PBr-6 I/O
BLACK
90PEP01 Furnace - High Jet 24 1.3 PBk-7 I/O
90PEP04 Furnace - Medium 17 1.27 PBk-7 I/O
90PEP05 Iron Oxide 33 1.58 PBk-11 I/O
POLYESTER URETHANE PASTE COLORANTS (PEP)
Stan-Tone Code Pigment Type Approx. % Pigment Specific Gravity Color Index Lightfastness
WHITE
10ET03 Titanium Dioxide, Rutile 56 1.74 PW-6 I/O
YELLOW
12ET01 Diarylide AAOT GS 40 1.15 PY-14 I
12ET03 Diarylide HR RS 20 1.07 PY-83 I/O (Mass)
13ET02 Isoindolinone RS 20 1.11 PY-110 I/O
13ET03 Benzimidazolone GS 20 1.08 PY-151 I/O (Mass)
81ET01 Iron Oxide 60 1.84 PY-42 I/O
ORANGE
15ET03 Benzimidazolone RS 25 1.11 PO-36 I/O
RED
20ET01 Red Lake C YS 30 1.16 PR-53 I
22ET01 Lithol Rubine BS 30 1.17 PR-57:1 I
23ET04 Quinacridone BS 15 1.05 PV-19 I/O
23ET06 Specialty Naphthol BS 30 1.09 PR-170 I/O (Mass) C
25ET01 Red 2B, Ca Salt BS 29 1.15 PR-48:2 I/O (Mass)
28ET01 Red 2B, Ba Salt YS 30 1.18 PR-48:1 I/O (Mass)
82ET01 Iron Oxide, Light BS 60 1.94 PR-101 I/O
82ET02 Iron Oxide, Dark VBS 60 1.95 PR-101 I/O
82ET04 Iron Oxide, Light VYS 60 1.94 PR-101 I/O
BLUE
40ET01 Phthalocyanine GS 25 1.11 PB-15:3 I/O
40ET05 Phthalocyanine RS 20 1.09 PB-15 I/O
42ET02 Ultramarine 55 1.46 PB-29 I/O
49ET01 Cobalt 65 2.02 PB-28 I/O
GREEN
50ET01 Phthalocyanine BS 30 1.2 PG-7 I/O
50ET03 Phthalocyanine YS 25 1.16 PG-7 I/O
59ET01 Chromium Oxide 65 2.12 PG-17 I/O
VIOLET/MAGENTA
24ET03 Quinacridone Violet 20 1.08 PV-19 I/O
24ET04 Ultramarine Violet 60 1.66 PV-15 I/O
24ET05 Quinacridone Magenta 20 1.08 PR-122 I/O
24ET06 Benzimidazolone 25 1.08 PV-32 I/O
24ET07 Carbazole Violet 13 1.05 PV-23 I/O
BROWN/TAN
83ET01 Iron Oxide, Light 64 2.02 PBr-6 I/O
83ET02 Iron Oxide, Dark 60 1.9 PBr-6 I/O
BLACK
90ET04 Furnace - Medium 22 1.12 PBk-7 I/O
90ET05 Iron Oxide 60 1.9 PBk-11 I/O
POLYETHER URETHANE PASTE COLORANTS (ET)
PEP/ET
RS = Red Shade
YS = Yellow Shade
VYS = Very Yellow Shade
BS = Blue Shade
VBS = Very Blue Shade
GS = Green Shade
HR = Heat-Resistant
LIGHTFASTNESS
I = Indoor Only
I/O = Indoor or Outdoor
Mass = Outdoor Masstone Application Only
C = Some Caution Advised
www.avient.com
Copyright © 2020, Avient Corporation.
https://www.avient.com/sites/default/files/2021-10/avnt-q3-2021-earnings-presentation_0.pdf
Q 3 2 0 2 1 P E R F O R M A N C E
U P D AT E
$74
$99
2020 2021
$0.46
$0.70
2020 2021
Q3 2021 PERFORMANCE
( T O TA L C O M PA N Y )
4
Sales Adjusted Operating Income
$925
$1,220
2020 2021
+ 32%
Adjusted EPS
+ 34% + 52%
(in millions) (in millions)
Q3 2021 SEGMENT PERFORMANCE
5
CAI
$494
$587
Sales
($ in millions)
SEM Distribution
$51
$67
Operating Income
+19%
+31%
$277
$439
Sales
$18
$24
Operating Income
+58%
+33%
(1)
$174
$234
Sales
$25
$32
Operating Income
+34%
+28%
SPECIALTY EBITDA MARGIN EXPANSION
6
CAI
(1) 2018-2020 financial information is pro forma to include a full year of Clariant Color acquisition
15.3% 15.2%
16.2%
17.6%
2018 2019 2020 YTD 2021
14.8% 15.2%
17.6%
18.4%
2018 2019 2020 YTD 2021
(1)
SEM
• Continued portfolio transformation to
high-growth end markets and
sustainable solutions
• Clariant Color synergy realization
• Investments in composites and outdoor
high performance applications drive
growth and mix improvements
CAI EBITDA MARGIN EXPANSION
7
Legacy CAI
18.9% 18.9%
19.8%
2019 2020 YTD 2021
Legacy
Clariant
Color
11.9%
13.8%
15.7%
2019 2020 YTD 2021
• Synergy capture driving margin
improvement
• Favorable mix with growth in
healthcare, consumer and packaging
end-markets
• World-class vitality index of 35%
represents sales from products
introduced in the last five years.
This
innovation drives performance and is
reflective of consistent, strategic
investments in technology and people
Clariant Color business
acquired July 1, 2020
1
1
2
3
5
7
7
7
9
10
30
40
14
25
13
22
35
9
19
13
18
41
Current Additional share needed to reach 2025 target
B R A N D O W N E R S C O M M I T T E D TO I N C R E A S I N G
U S E O F R E C YC L E D M AT E R I A L S
8
Brand Owner 1
Brand Owner 3
Brand Owner 2
Brand Owner 7
Brand Owner 4
Brand Owner 10
Brand Owner 6
Brand Owner 11
Brand Owner 5
Brand Owner 8
Brand Owner 9
Brand Owner 12
Brand Owner 13
Percent recycled plastic used:
(examples and not exhaustive)
(1)
(1) Latest year reported.
Whether
an additional line at an existing
manufacturing plant, or a new
facility in a growing region, we
ramp-up quickly and cost-efficiently.
22
Capex / Revenue
2021E (%)
AV I E N T I S A SS E T L I G H T
Avient Specialty
Formulators
Other
Chemical/Specialty
Companies
2
3
1
2
3 3
3
4
3 3
5 5 5
5
6
8
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https://www.avient.com/sites/default/files/resources/PolyOne%2520IR%2520Presentation%2520-%2520Jefferies%2520Conference%2520-%25208%253A7%253A2018.pdf
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https://www.avient.com/sites/default/files/resources/Innovation%2520Day%2520-%2520May%25202014.pdf
Patricia Hubbard Global Technical Director
Specialty Engineered
Materials
PolyOne Corporation Page 6
Agenda
Time Topic Presenter
8:00-8:15 AM Welcome and Introduction Robert M.
Patterson
12:00-1:00 PM Lunch
PolyOne Corporation Page 7
PolyOne Commodity to Specialty
Transformation
• Volume driven,
commodity
producer
• Heavily tied to
cyclical end
markets
• Performance largely
dependent on non-
controlling joint
ventures
2000-2005 2006 - 2009 2010 – 2014
2015 and
beyond
• Steve Newlin
appointed,
Chairman,
President and CEO
• New leadership
team appointed
• Implementation of
four pillar strategy
• Focus on value
based selling,
investment in
commercial
resources and
innovation to drive
transformation
• 18 consecutive
quarters of double-
digit adjusted EPS
growth
• Shift to faster
growing, high
margin, less cyclical
end markets
• Key acquisitions
propel current and
future growth, as
well as margin
expansion
• Established
aggressive 2015
targets
• Continue specialty
transformation
• Targeting $2.50
adjusted EPS by
2015, nearly double
2013 EPS
• Drive double digit
operating income
and adjusted EPS
growth
PolyOne Corporation Page 8
Specialty
54%
PP&S
18%
Distribution
28%
2013 Revenues: $3.8 Billion 2013 Revenues: $3.8 Billion
United
States
67%
Europe
14%
Canada
7%
Asia
6%
Latin
America
6%
$13
$31
$46 $46
$92 $96
$122
$195
$0
$50
$100
$150
$200
2006 2007 2008 2009 2010 2011 2012 2013
End Markets Specialty Operating Income
PolyOne At a Glance
Building &
Construction
13%
Industrial
12%
Transportation
18%
Wire & Cable
9%
Packaging
16%
Consumer
10%
HealthCare
11% Appliance
6%
Electronics &
Electrical
5%
PolyOne Corporation Page 9
Old
PolyOne Transformation
*Operating Income excludes corporate charges and special items
2%
34%
43%
62% 64%
0%
20%
40%
60%
80%
100%
2005 2008 2010 2013 Q1 2014 2015
%
o
f
O
p
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ra
ti
n
g
I
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c
o
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*
JV's Performance Products & Solutions Distribution Specialty
65-75%
Specialty OI $5M $46M $87M $195M $60M Target
Mix Shift Highlights Specialty Transformation
2015
Target
PolyOne Corporation Page 10
Confirmation of Our Strategy
The World’s Premier Provider of Specialized
Polymer Materials, Services and Solutions
Specialization Globalization
Operational
Excellence
Commercial
Excellence
PolyOne Corporation Page 11
-150.00%
-50.00%
50.00%
150.00%
250.00%
350.00%
450.00%
550.00%
PolyOne S&P 500
Strategy and Execution Drive Results
$0.12
$0.27
$0.21
$0.13
$0.68
$0.82
$1.00
$1.31
'06 '07 '08 '09 '10 '11 '12 '13
‘06-‘13 EPS CAGR = 41%
EPS Share Price vs.
VP / President
Performance Products & Solutions
Industrial
Sporting Goods
Consumer
Textiles
6) Color and De sign Se rv ice s
Fernando Sanchez
Director
Global Marketing
Packaging
Healthcare
Consumer
Automotive
3) 3D Printing
Cathy K.